• help and training
    • Dreamweaver Support Website
    • Documentation (login)
    • Take an On-Line Class
    • Restore your Deleted Files
    • Emergency Contact
    • UIS & IT Training
    • Access & Database Help
  • classpages and software
    • Classpages
    • Uploading your Syllabus
    • Purchase New Hardware & Software
    • Licensed Software
  • network access and the web
    • New Accounts
    • Network Printing (IPrint)
    • Wireless Access
    • Off Campus Access
    • Web Services
    • Google Analytics Help
    • Urchin Statistics
    • Personal Websites
    • Passwords & Accessing a Colleage's M Drive
    • KSG PHP Information
    • VPN
    • PIN Information
    • PDF Creator
  • desktops and hardware
    • Purchasing Recommendations
    • Windows Updates & Infected Computers
    • Printers
    • Information on MS Vista
    • USB Thumb Drives & File Storage
    • Dispose & Release Computers
    • Insurance & Inventory
    • Moving your Computer
  • email and communication
    • Lotus Notes/Notes @ Home
    • KSG Email on the Web
    • Outlook and Other POP Clients
    • Spam, Viruses & Other Annoyances
    • Chat
    • Listservs, Mass Emailing
    • Blackberry Cell Phones
  • policies
    • Quotas
    • Support Information
    • Responsible Computer Use
    • Harvard's Security Policy
    • Copyright Information
    • Departing Employees

Restoring Network Files

Request a Restore a Deleted File

IT Services can retrieve a previously saved copy of your file saved on the network (M:, F:, and L: drives). Retrieved files are usually from the previous day; if you have worked on a document on a given day and lost it, IT Services will only be able to restore documents restored from the, at the least, the previous day. We do not have the ability to restore files you have saved during the day.

To request a back up copy of a network file that has been lost, contact your FSA.

Backup Guidelines:

  • ITS performs nightly backups Monday through Friday.
  • ITS will retain backup tapes on-site for a period of 20 working days.
  • In some cases ITS will work with database administrators in regards to backing up databases at the Kennedy School. This may entail a separate SLA in some instances (e.g., Registrar-HKSSLA#001 and Finance office-HKSSLA#002, respectively)
  • Information stored on your local computer (C:/ drive) is NOT backed up.

Restore Guidelines:

  • ITS will provide restore of any backed up file up to 20 working days, barring any extraordinary hardware or system wide failure.
  • ITS will perform a restore request within 3 working day of its receipt in the Network Office unless requested from off-site.
  • Any request over 20 days will require departmental and/or IT Director (Assistant Director in absence of Director) approval due to the extra costs of retrieving off-site tapes.