Working Paper 30: Abstract

A Question of Empowerment: Information Technology and Civic Engagement in New Haven, Connecticut

Extravagant claims have been made for the capacity of IT (information technology) to empower citizens and to enhance the capacity of civic organizations. This study of IT use by organizations and agencies in New Haven, Connecticut, 1998-2004, tests these claims, finding that the use of IT by nonprofits is selective, tending to serve agencies patronized by community elites rather than populations in need. In addition, the study finds that single interest groups are far more effective in using IT than more diverse civic and neighborhood groups.