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Credits

Copyright ©2001 by the President and Fellows of Harvard College.

This case was written by David Eddy Spicer for Mark Moore, Professor of Public Policy and Management, Director of the Hauser Center, and for the Harvard Pediatric Health Services Research Fellowship Program.

Video Editing & Web design by Alexandra de Gonzalez.

Support was provided in part by Grant No. R25-HS09792 from the Agency for Healthcare Research and Quality (AHRQ), U.S. Department of Health and Human Services.

Special thanks:

Bowdoin Street Health Clinic

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